Customer Management

Cable & Wireless Seychelles has tapped Syniverse to improve roaming experiences for inbound and outbound roaming customers.

Caribbean service provider Logic has selected solutions from Calix to enhance existing GigaCentre deployments and improve its subscriber experience in the Cayman Islands.

Ooredoo Qatar and Comptel have signed a self-service technology agreement to improve customer service.

Etisalat Nigeria is launching its time-based mobile data solution BlazeOn, powered by Comptel’s FWD solution, in the Nigerian market.

Banglalink and ZTE have completed the migration of 60 million legacy users to the world’s largest virtual Subscriber Data Management (vSDM) platform in Bangladesh.

Thailand’s AIS is enhancing its customer experience by upgrading its revenue management solution from Netcracker.

Spirent Communications has scored the first contract for its Tweakker line of device intelligence solutions in South America through Brazil’s mobile virtual network enabler/aggregator (MVNE/A) Surf Telecom.

Bangladeshi operator Banglalink has contracted ZTE to build what will be the world’s largest virtual subscriber data management (vSDM) platform.

Vodafone Egypt has tapped Procera Networks to enhance the subscriber experience for its fixed and mobile subscribers.

Telefónica is deploying dedicated Service Operations Centres (SOC) in Argentina and Chile for the intelligent management of its networks.

Airtel Lanka is deploying Gemalto's Device Management platform in Sri Lanka, enabling its subscribers to have instant access to 4G data services such as email and internet.

Myanmar’s market leader MPT has acquired Gemalto's Device Management and Advanced Over-The-Air (AOTA) in a bid to strengthen its relationship with its subscribers and expand its service portfolios.

Beeline Kazakhstan has tapped Astellia to help improve its network performance and boost customer experience.

Thai mobile service provider TrueMove H has deployed Procera’s ScoreCard technology to monitor the Quality of Experience (QoE) its network is delivering to subscribers across 2G, 3G, and 4G LTE.

Chilean network services provider Presetec is implementing Kandy’s Visual Attender into its portfolio to digitally enable its customers and enhance customer service and call centre workflows and economics.

The Telefonica Group has chosen Cellwize’s Self Organizing Network (SON) solution to enhance the customer experience in Argentina, Chile, Colombia, Ecuador, Peru, Uruguay, and Venezuela.

Safaricom is improving services for more than 25 million subscribers in Kenya through Nokia's Customer Experience Management on Demand.

Bharti Airtel has tapped 5BARz International  to provide its network extender device for customer service.

Zain Kuwait is deploying new marketing solutions from Show.me across Kuwait.

Emtel Mauritius has selected Tecnotree to expand its call completion and MDX platform - enabling the rapid roll out of new messaging and voice services for its subscribers.

Interactive Intelligence Group has launched a new customer engagement cloud service for businesses throughout South Africa.

PLDT subsidiary Smart Communications has selected Matrixx Software’s real-time Digital Commerce platform for its mobile business.

Lebanese market leader Touch has expanded its use of Astellia’s 2G and 3G monitoring solution to its 4G network.

Indian operator Tata Docomo has partnered with Syniverse to enable subscribers to manage their mobile expenses.

Telekom Srbija is deploying Alcatel-Lucent’s mobile device management technology to improve its customer experience.

Yandex Data Factory, the big data analytics arm of Russian search engine provider Yandex, has announced a new partnership with VimpelCom subsidiary brand Beeline.

Cable & Wireless Communications is deploying a new platform from Tektronix across its Caribbean operations.

Digital security specialist Gemalto is delivering its Device Management platform to Bangladeshi number two Robi Axiata.

MTN and Ericsson have signed an agreement which will see the Swedish vendor deploy and manage its Order to Cash suite.

Chilean operator WOM (formerly Nextel Chile) has installed a remote SIM cards management system from Callup.

Bangladeshi operator Grameenphone has selected solutions from Anite for the collection and analysis of wireless voice quality and broadband network data.