Regulation

Malaysian telcos must resolve internet access problems monthly: MCMC

Malaysian telcos must resolve internet access problems monthly: MCMC

The Malaysian Communications and Multimedia Commission (MCMC) has reportedly directed all telcos in the country to proactively resolve internet access issues on a monthly, state-by-state basis rather than wait for customers to complain before taking action.

According to the Bernama news agency, Malaysia’s Communications Minister Fahmi Fadzil said he often receives complaints about Internet access in many areas, particularly in Ayer Kuning. Last week, Fahmi had told service providers to come up with a solution by Sunday or face strict disciplinary action. 

Fahmi said the problem is that telcos only act on receiving complaints. Under the new policy, the MCMC will collect internal telco data as well as data from speed-test service providers like Ookla to identify areas with spotty internet access, and provide telcos with a monthly list of access issues by state for them to resolve. 

"We are shifting from ‘waiting for complaints’ to ‘this is the list you must complete for this month’," he told Bernama.

Fahmi also said the directive is a follow-up measure to the 6-Way 4G Multi-Operator Core Network (MOCN) sharing agreement signed by all telcos in late January 2025, the report said.



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