FTS and Camtel Expand Convergent Billing Relationship in Cameroon

Details: James Barton; Category: Revenue & Billing; 11 April 2014; 6361 views

Cameroon’s national telecom provider Camtel has renewed its convergent billing agreement with FTS.

In addition, the operator has signed a significant licensing expansion contract for convergent charging and billing support.

FTS is due to implement a major hardware upgrade project on behalf of the provider, which offers a wide range of voice, data, VSAT and Internet services to its residential and business customers in Cameroon.

Camtel first deployed FTS’ Leap Billing in 2007 to support its charging, billing, customer care and interconnect operations across its fixed, mobile and Internet services. Since then, the solution has enabled Camtel to develop revenue opportunities via an enhanced subscriber experience and effective customer support, leading to improved customer satisfaction.

In this latest agreement, FTS provides Camtel with additional licences resulting from a growth in the number of the operators’ subscribers, extended maintenance and support, a hardware upgrade and a disaster recovery plan (DRP) infrastructure. FTS has a substantial client base in Africa and is well-acquainted with the challenges faced by the region’s operators. Leap Billing helps operators to dramatically reduce the time and cost of any change requests, allowing billing to rapidly adopt new services.

David Nkoto Emane, Camtel's Director General., said: “In addition to new services, Leap Billing substantially helped us improve our subscriber-facing activities, providing unified bills and state-of-the-art customer management.”