First National on alert in Namibia with Clickatell

Details: Alec Barton; Category: Revenue & Billing; 20 February 2006; 10384 views

First National Bank has selected Clickatell to extend its inContact alert service to Namibia . inContact immediately alerts customers of any transactions on their bank accounts via a text message to their mobile phones...

First National Bank (FNB) has selected Clickatell to extend its inContact alert service to

Namibia

. inContact immediately alerts customers of any transactions on their bank accounts via a text message to their mobile phones.Customers can then monitor and detect any fraudulent activity on their accounts, confirm transactions and keep up-to-date with their account balances.

FNB chose the Clickatell gateway for its redundant routes into Namibia as well as its real-time delivery capabilities and 24 x 7 support. These multiple routes ensure that even if the main telecoms lines between South Africa and her neighbour fail, Clickatell will be able to deliver FNB?s messages from its service centre in Johannesburg to its customers across Namibia.

Clickatell has also given FNB significant cost saving as a benefit of aggregating over 550 networks around the world. Prior to using Clickatell, FNB paid international rates for text messages from South Africa to Namibia . A further advantage is that Clickatell has multiple trunks available for SMS routing into Africa and can so ensure uninterrupted service across the continent.

inContact was launched four years ago, offering FNB customers notification of account transactions via text message. Since launching the service, the bank has seen improved fraud detection as well as receiving extremely positive customer feedback. With the launch of inContact in 2002, FNB was South Africa ?s first major retail bank to launch a comprehensive SMS-based banking alert service.

* Clickatell provides SMS services and connectivity across 550 networks to customers in 180 countries via its carrier-grade messaging gateway.

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