Operators

Maxis restores service for users and operators after tower fire

Maxis restores service for users and operators after tower fire

Malaysian telco Maxis said on Monday it has fully restored services to customers following a fire at a telecoms tower that also knocked out services for customers of CelcomDigi and Telekom Malaysia’s Unifi Mobile.

The tower in Kampung Kelebor, Kuala Kangsar, Perak – which is shared by all three telcos under the government’s Multi-Operator Core Network (MOCN) arrangement – caught fire on December 27, disrupting services for approximately 3,000 affected customers, to include drivers on the section of the North-South Expressway (PLUS) closest to the tower site.

Maxis said telecoms services were restored in stages, with damaged radio equipment replaced and all shared services fully restored by early Monday morning.

The cause of the fire remains unknown at press time. Maxis said it is working with Jabatan Bomba dan Penyelamat Malaysia (the Fire and Rescue Department of Malaysia) and relevant authorities to investigate the incident.

The Malaysian Communications and Multimedia Commission (MCMC) issued a statement on December 28 saying it had activated Starlink-powered Wi-Fi coverage at the Sungai Perak Rest and Service Area along the North–South Expressway to ensure that highway users remained connected during the outage,

The MCMC also instructed tower owners and service providers to tighten maintenance, technical inspections and continuous monitoring of all towers, in line with the requirements of network reliability and user safety. Maxis said it acknowledges the regulator’s statement and would comply accordingly.



More Articles you may be Interested in...