One of Kuwait’s leading operators is implementing live monitoring, reporting and analytics software in order to improve its customer experience...

With consumers increasingly expecting constant coverage and data-heavy services as standard, communications service providers are looking for innovative new ways of expanding the capacity of their networks. A new backhaul and access solution with its roots in military technology may provide the means of doing this. The implications for emerging markets are considerable...

The Puerto Rican subsidiary of América Móvil, Claro Puerto Rico, has launched the mobile instant messaging service Claro Messenger, a carrier-owned and branded IM community...

One of the Philippines’ largest communication service providers is overhauling its provisioning processes with new OSS...

The concept of the remote contact centre worker is nothing new in the global market, and now thanks to the greater availability of bandwidth and associated lower cost, it has also become a viable option in South Africa...

The Jamaican Government has retained LIME, the Caribbean branch of Cable & Wireless, to build out a major portion of its island-wide broadband network...

Although overly dominant players in Angola’s telecoms sector have been keeping mobile and internet prices high, new forecasts indicate that this could be set to change as soon as this year with the introduction of new competition...

The first call over a trial TD-LTE network deployed in Shanghai has been successfully completed by Alcatel-Lucent and China Mobile...

Thailand’s strong mobile market presents a complex commercial environment, with its mix of state-owned companies and private operators functioning under a wide variety of corporate and regulatory structures and interfaces...

A new spectrum-sharing arrangement is underway in Malaysia, with market leading mobile operator Maxis rolling out LTE using 2.3GHz spectrum licensed to WiMAX provider Asiaspace...

Plans to transform Bangladesh into a digital country by 2021 are gaining traction after the Bangladeshi government announced plans in September 2010 to implement seven projects at a cost of BDT64.34bn...

The government of Turkmenistan has reportedly approached Etisalat with the suggestion that the UAE giant could assume control over the country’s suspended mobile network, currently owned by Russian operator MTS...

Latvia’s largest service provider will soon offer its business customers cloud-based unified communications and collaboration services...

Economic difficulties in Madagascar have somewhat stalled development in its telecom sector, but the market’s growth potential is vast...

India’s Department of Telecoms has finalised its National Wireless Broadband licences as part of a drive to rollout mobile broadband in the country’s rural regions...

Despite delays to its 3G licensing process and limited competition in certain areas, Algeria’s telecoms sector can boast high mobile penetration and a burgeoning internet telephony market...

The sole offer for a 51% stake in the Serbian operator Telekom Srbija has been rejected by the country’s government...

A legal dispute between Chinese equipment giants ZTE and Huawei has begun to escalate following the revelation that ZTE has initiated legal proceedings in a bid to nullify Huawei patents and a Huawei trademark in several countries...

The Hungarian operator Magyar Telekom is overhauling its radio access network to reduce operational costs while further expanding mobile broadband service performance and coverage...

The international telecom giant Bharti Airtel has declared its intention to begin offering 3G services across several of its African markets, in the hope that Africa’s relatively young device user base will be quick to adopt mobile internet services...

The Indian regulator TRAI (Telecom Regulatory Authority of India) has unveiled new figures suggesting that India’s penetration rate could be significantly lower than previously believed - according to the new data, around 200 million SIM cards in India are not active...

One of Tunisia’s leading mobile operators has optimised its data network through an end-to-end data service and QoE (Quality of Experience) audit...

Subscribers of the Indian operator Aircel are now able to use real time tracking, navigation information and information services while on the move...

Bhutan’s population will soon have access to real time healthcare services via a partnership between the Royal Government of Bhutan, Regal Information Technology and Orange Business Services...

The Patagonian district of Tierra del Fuego will be the site of new manufacturing facilities for the assembly of mobile phones and other wireless devices, following the signing of a letter of intent between distribution specialist Celistics and Cooperative ‘Renacer’...

The Malaysian operator DiGi Telecommunications has commissioned Chinese firm ZTE to construct a new unified mobile network that will provide fully transformed 2G, 3G and 4G networks from Q3 2011...

The Russian operator MegaFon has deployed High Definition voice services on its Moscow and Sochi GSM and UMTS networks...

The Chinese city of Suzhou is the site of a new state-of-the-art base station antenna testing facility being opened by CommScope...

India’s telecom authorities have reportedly been instructed to ban operators from offering Nokia’s push email services until a system for monitoring its data has been established...

One of Iraq’s major mobile operators, Zain Iraq, is unifying its subscriber data - currently distributed across the network - into a single database...

Mexico’s Federal Competition Commission (CFC) has issued a US$1 billion fine to the Mexican branch of America Movil for “monopolistic practices”...

A high-profile provider of hub-based mobile communication solutions has deployed its second global data clearing platform in Hyderabad, India...

The telecoms regulator of the UAE has gone ahead with the decision to prohibit certain corporate email services offered by Research In Motion, creator of the BlackBerry...